Effective Date: 12 September 2025

Important Notice:
The following policies and terms — including our Website Terms and Conditions, Terms of Purchase, Returns Policy, Warranty Terms and Conditions, and Privacy Policy — should be read in conjunction with one another. Together, they form the basis of your relationship with Duke Warehouse Perth when browsing our website, purchasing products, or contacting us. By using our website or placing an order, you acknowledge and agree to all applicable terms.

Duke Warehouse Perth
ABN: 25 712 973 196
Website: www.dukewarehouse.com.au

1. Overview

Duke Warehouse Perth (“we,” “us,” “our”) is committed to protecting your privacy under the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and Queensland privacy laws (effective July 1, 2025). This policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, or engage with us.

By using our website or providing information, you consent to our practices as described. For EU residents, we comply with GDPR requirements, including explicit consent and data rights.

2. What is Personal Information?

Personal information is information or an opinion about an identifiable individual, whether true or not, such as your name, address, or payment details.

3. Information We Collect

We may collect:

• Identity Information: Name, date of birth, gender.
• Contact Details: Email, phone, billing/shipping address.
• Account Information: Username, password, preferences.
• Payment Details: Limited data (e.g., transaction ID) via third-party providers (PayPal, PayPal Pay in 4, SquareUP). We do not store full card details. For PayPal Pay in 4, we collect information required for credit applications, which PayPal may share with credit reporting bodies.
• Purchase History: Products, transaction dates, order communications.
• Technical Information: IP address, browser, device, cookies, usage data.
• Communications: Feedback, queries, complaints, or survey/review responses.

4. How We Collect Information

We collect information:

• Directly from you (e.g., forms, purchases, account creation, surveys).
• Automatically via cookies and analytics tools (e.g., Google Analytics).
• From third parties (e.g., PayPal, PayPal Pay in 4, SquareUP, Australia Post).
• From public sources where lawful.

5. Why We Collect Information

We use your information to:

• Process and fulfil orders, including payment processing via PayPal and PayPal Pay in 4.
• Send delivery tracking updates via Australia Post (SMS and email).
• Request feedback via post-purchase surveys or reviews (e.g., Google Forms).
• Manage accounts and provide customer support.
• Communicate about transactions, promotions, or updates (with consent).
• Improve our website, products, and services.
• Comply with legal obligations (e.g., taxation, reporting).
• Detect and prevent fraud or misuse.

6. Cookies and Analytics

We use cookies and tools like Google Analytics to:

• Recognise returning users.
• Analyse website usage.
• Personalise experiences.
• Enhance functionality and security.

Cookies may be stored for up to 2 years. You can manage cookies via browser settings, but this may affect functionality. We obtain explicit consent for non-essential cookies via a consent tool. For EU residents, this complies with GDPR.

7. Disclosure of Information

We may share your information with:

• Service providers (e.g., PayPal, PayPal Pay in 4, SquareUP, Australia Post) to fulfil orders, process payments, or deliver tracking updates. PayPal Pay in 4 may share your information with credit reporting bodies for credit checks, which may impact your credit score.
• Regulatory authorities or law enforcement as required.
• Business partners or affiliates, only as necessary.
• Our legal, financial, or professional advisors.

We do not sell or rent your information.

8. Storage and Security

We store information securely using:

• Encrypted transmissions (SSL).
• Secure payment processing.
• Access controls and data backups.

No system is completely secure. You are responsible for account credential confidentiality. In case of a data breach, we will notify affected users within 72 hours, per Queensland and other applicable laws, and take steps to mitigate harm.

9. Overseas Disclosure

Some providers (e.g., PayPal, PayPal Pay in 4, SquareUP) may process data outside Australia. We ensure overseas recipients comply with APPs or equivalent standards (e.g., GDPR for EU data). Contact us for details on overseas recipients.

10. Accessing and Correcting Information

You may request access to or correction of your personal information. Contact us to do so, and we will verify your identity. For EU residents, we provide GDPR data portability and deletion rights.

11. Opt-Out and Marketing

We may send promotional emails, SMS, or survey/review requests (e.g., Google Forms). Opt out by:

• Clicking “unsubscribe” in emails.
• Replying “STOP” to SMS.
• Contacting us directly.

We may still send transactional messages (e.g., order confirmations, tracking updates).

12. Data Retention

We retain personal information for up to 7 years to meet legal and accounting requirements, after which it is securely deleted or de-identified.

13. Third-Party Websites

Our website may link to external sites (e.g., PayPal, Australia Post). We are not responsible for their privacy practices. Review their policies before sharing information.

14. Changes to This Policy

We may update this policy. Changes will be posted on this page with an updated effective date, and significant changes will be notified via email or website pop-up.

15. Contact

Duke Warehouse Perth
Email: perth@dukewarehouse.com.au
Phone: (08) 6249 0671
Address: PO Box 94, Cloverdale WA 6985

We aim to respond within 2 business days. Complaints may also be lodged with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.